You have the right to cancel your order before it has been shipped. To cancel your order, please contact our customer service team as soon as possible. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that if your order has already been processed for shipping, cancellation may no longer be possible, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed.
Please note that certain items are non-returnable for hygiene reasons, including but not limited to personal care products and intimate apparel. Additionally, we do not accept returns for items that have been damaged due to misuse or negligence.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing may vary depending on your payment provider's processing times.
Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product). In such cases, we will refund the original shipping charges along with your purchase amount.
If you have not received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm that the refund has not been processed. Some banks or payment processors may take additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company, as there may be a delay in their processing. If the issue persists, please contact our customer service team with your order details, and we will investigate the matter further.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: Wearmatm OÜ
Address: Narva mnt 37, 10151 Tallinn, Estonia
Phone: +372 654 3287
Email: [email protected]
